Only the submitted name and comment will be displayed in public, while the rest will be kept private (we will never share this outside of ISPreview, regardless of whether the data is real or fake). By clicking to submit a post you agree to storing your comment content, display name, IP, email and / or website details in our database, for as long as the post remains live. Privacy Notice: Please note that news comments are anonymous, which means that we do NOT require you to enter any real personal details to post a message. Javascript must be enabled to post (most browsers do this automatically) Hopefully Lyca will be in a position to update customers with more detail in the near future. Not to mention that the Information Commissioner’s Office ( ICO) will undoubtably be taking an interest if any breach has occurred. The operator added that the mobile telecommunication services affected by this attack have “ now been restored in all of our markets“, although they noted that “ there are some operational services that are yet to be fully resolved” and they’re “ working hard to restore all functionality across all countries as quickly as possible“.Īt this stage it’s unclear whether any data was stolen and, encrypted or not, customers will naturally be worried about the possible implications of this breach. Additionally, we are in close contact with the relevant regulatory and law enforcement authorities in each of our impacted markets, ensuring we fulfil all our obligations. We are confident that all our records are fully encrypted, and we will keep customers updated on the outcome of our investigation as we work with our expert partners to establish the facts.Īs part of our rapid incident response, we have engaged 3rd party technical expertise to complement our internal expertise. Our number one priority is ensuring the safety and security of our customers’ data, and we are urgently investigating whether any personal information may have been compromised as part of this attack. We are working around the clock to ensure that the impact on them is minimised. The issues affected all Lyca Mobile markets apart from the United States, Australia, Ukraine and Tunisia. It also impacted some national and international calling. We first became aware of issues over the weekend, which were preventing customers and retailers from accessing top-ups through our channels. Following investigations carried out as a result of this disruption to their network, the operator has now revealed that Lyca Mobile “ has been the victim of a cyber attack“.
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